Terms and Conditions

Updated Oct 2026

These terms explain how our programmes, sessions and payments work. We’ve kept them as clear as we can. If anything is unclear, just ask us before you book.

1. Who we are

The Hypnosis and Therapy Centre is run by Hypnosis and Therapy Centre Limited, a company registered in Ireland (company number 757276), with its registered office at 20 Harcourt Street, Saint Kevin’s, Dublib, D02 H364. VAT number: IE4260534GH

Our clinic for sessions is currently located at BD Gym, Kimmage, Dublin. You can contact us at info@hypnosisandtherapy.ie or +353 1 450 8923.

In these terms, “we”, “us” and “our” means the Hypnosis and Therapy Centre. “You” means the client booking a session or programme.

2. Agreeing to these terms

2.1 Our terms are always available on our website. Before you pay, we’ll point you to them. If you book by phone, we’ll talk you through the key points, including your right to cancel, before taking payment.

2.2 Your contract with us starts once you’ve agreed to these terms and your payment has been processed. We’ll then email you a confirmation that includes these terms or a link to them, before your first session.

2.3 We may update these terms from time to time. The version that applies to you is the one you accepted when you booked. We won’t change the terms of a programme you’ve already paid for without your agreement.

3. Your right to cancel (14-day cooling-off period)

3.1 If you book with us online, by phone or by payment link, you have the right to cancel within 14 days of the day your contract starts, without giving a reason.

3.2 To cancel, just email info@hypnosisandtherapy.ie with your name and a short note saying you’d like to cancel. You don’t need to use any particular form.

3.3 If you cancel within the 14 days and no sessions have taken place, we’ll refund everything you’ve paid within 14 days, using the same payment method you used.

3.4 Many clients want to start their programme straight away. If you ask us to start sessions within the 14-day period, you agree that:

• if you cancel within the 14 days, you’ll pay for the sessions already delivered, calculated as the programme price divided by the number of sessions in your programme, and we’ll refund the rest; and
• once your full programme has been delivered, the right to cancel no longer applies.

4. Payments

4.1 A deposit is required to secure your appointment. Your slot isn’t guaranteed until we’ve received payment.

4.2 The remaining balance is due at the start of your first session, unless we’ve agreed another arrangement with you in writing.

4.3 We accept card payments through Stripe (by secure payment link or over the phone) and bank transfer. Payment plans may be available in some cases. Please ask.

4.4 We never store your card details. Stripe processes card payments securely under its own security standards.

4.5 We’ll issue a digital receipt by email on request. We keep records of transactions for accounting and tax purposes. Only authorised people can access them.

5. Refunds after the cooling-off period

5.1 Our programmes are priced as a complete programme, not as individual sessions. Once the 14-day cooling-off period has passed, payments are not refundable, except as set out in this section or where the law requires otherwise.

5.2 If we’re unable to deliver your programme for any reason on our side, we’ll refund the cost of any sessions not delivered.

5.3 If something exceptional happens in your life, such as serious illness or bereavement, talk to us. We may offer a credit for unused sessions, at our discretion. Credits are valid for 3 months from your last session and can’t be transferred to another person.

5.4 Nothing in these terms affects your statutory rights as a consumer.

6. Appointments, rescheduling and late cancellations

6.1 You can reschedule an appointment up to three times during your programme, as long as you give us at least 24 hours’ notice.

6.2 If you cancel or reschedule with less than 24 hours’ notice, or don’t attend, that session will normally count as used. Alternatively, we may charge a late cancellation fee equal to the price of one session in your programme.

6.3 We may waive this in genuine emergencies or exceptional circumstances, and we may ask for reasonable evidence

6.4 We do our best to offer times that suit you, but availability can vary, so we recommend booking your sessions in advance.

6.5 If we need to cancel or move a session, we’ll give you as much notice as possible and offer you a new time at no extra cost.

7. Your programme

7.1 Our programmes include 3, 5 or 8 sessions, depending on the programme you choose. Each session lasts approximately 60 minutes.

7.2 Sessions can take place in person at our clinic, or online by Zoom using the secure link we email to you. We can also use WhatsApp or phone calls where needed.

7.3 Check-in calls between sessions are included where they’re helpful. These may be by phone, text or email. We encourage you to get in touch between sessions if you need support, and we’ll always try to make contact by phone first. It’s up to you to reach out to us if you’d like support between sessions.

7.4 If you’d like a free audio recording of your session, just ask and we’ll email it to you. Personalised audio recordings can be bought separately.

7.5 We ask that programmes are completed within 6 months of your first session. If you need more time, talk to us and we’ll agree a reasonable extension. Any sessions not used within 12 months of your first session will expire.

7.6 Programmes are for one person and can’t be transferred, except in exceptional circumstances agreed with us. In those cases, the transferred sessions must be used within 3 months of your last session.

8. Your health and suitability

8.1 Hypnotherapy, mindset coaching and our other techniques are not a substitute for medical, psychiatric or psychological treatment. Please don’t stop or change any medication or treatment without speaking to your doctor.

8.2 Before your first session, please tell us about any physical or mental health conditions that could be relevant. This includes epilepsy, psychosis, schizophrenia, bipolar disorder, severe depression, any current psychiatric treatment, and pregnancy. In some cases we may suggest you check with your GP first, or that a different type of support would suit you better. By booking, you confirm that you’ve told us about any condition that could affect your ability to take part safely

8.3 Our services are for adults aged 18 and over. We’ll only work with someone under 18 by prior agreement in writing, with consent from a parent or legal guardian, and on terms we’ll discuss with you in advance.

8.4 We may decline or stop working with a client if we believe our approach isn’t appropriate for their needs, if they attend under the influence of alcohol or drugs, or if they behave abusively towards us. If we stop a programme because it isn’t suitable, we’ll refund any sessions not delivered.

8.5 We are not a crisis or emergency service. If you are in immediate danger or distress, please contact your local emergency services or a mental health professional in your area. In Ireland, call 112 or 999, or Samaritans on 116 123.

9. Results

9.1 We’ll always work with care, honesty and full commitment. Most of our clients notice real change, but no therapist can guarantee a specific result. Outcomes depend on many things, including your engagement, your history and your readiness for change.

10. Online sessions

10.1 For online sessions, you’re responsible for having a working internet connection, a device, earphones and a quiet, private space.

10.2 We’re not responsible for technical problems on your side. If a session is significantly disrupted by technical problems on either side, we’ll make reasonable efforts to reschedule or complete it.

10.3 We use Zoom to run online sessions. Zoom processes some technical data (such as IP address and device information) under its own privacy policy, available at zoom.us/privacy.

11. Group sessions and Masterclasses

11.1 Our Masterclasses and group sessions are open to past and current clients.

11.2 We ask everyone in a group to respect each other’s privacy. We’ll do our best to keep the space safe and supportive, but we can’t control what other participants do or share. Please only share what you’re comfortable sharing in a group. We’re not responsible for any distress caused by what other participants say or do in a group session. Please keep in mind that sessions are recorded.

11.3 Participants must not record group sessions in any way.

11.4 All group sessions are recorded so participants can watch them back. We’ll tell you beforehand. If you’d prefer not to appear, you can keep your camera off, use a different display name and send any questions to us privately. If you’d like to be removed from a recording, just ask.

11.5 We may remove anyone whose behaviour is disruptive, disrespectful or harmful to others in the group.

12. Your privacy

12.1 We take your privacy seriously. Anything you share with us is treated in the strictest confidence. We’ll never share your information without your written consent, unless the law requires us to, or we believe there’s a serious risk of harm to you or someone else.

12.2 Because the information you share may relate to your health, we treat it as sensitive personal data and handle it in line with the GDPR and Irish data protection law.

12.3 Full details of what we collect, why, how long we keep it and your rights are in our Privacy Policy.

13. Our liability

13.1 We’ll provide our services with reasonable care and skill.

13.2 We’re not liable for any loss that wasn’t reasonably foreseeable when you booked, or for any indirect or business losses.

13.3 Our total liability to you in connection with any programme is limited to the price you paid for that programme.

13.4 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited under Irish law.

14. Complaints

14.1 If you’re unhappy with any part of our service, please tell us at info@hypnosisandtherapy.ie. We’ll acknowledge your complaint within 5 working days and aim to resolve it as quickly and fairly as we can.

14.2 If we can’t resolve it, you can contact the Competition and Consumer Protection Commission (ccpc.ie) for information on your rights.

15. General

15.1 If any part of these terms is found to be invalid or unenforceable, the rest will continue to apply.

15.2 These terms are governed by Irish law, and the Irish courts have jurisdiction over any dispute. If you live elsewhere in the EU, you keep any protections your local consumer laws give you.

15.3 If you have any questions about these terms, please email info@hypnosisandtherapy.ie or request a call back through our website. We’re always happy to talk.

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Caroline D.

I was probably skeptical at first that this might work. I wanted to stop drinking at home but more than that I wanted to stop thinking about drinking when I was at home. I found the entire process gentle, friendly, warm and encouraging. I never felt ‘hypnotised’ once and came away not feeling any different from each session. The difference happened afterwards. It was nothing short of extraordinary. I am several months on from my course now and my life has changed. I never drink at home. I have gone from 3-4 bottles of wine per week to only having alcohol in social situations out, perhaps once or twice a month and even then I drink much less than I used to. I don’t miss it. I sleep better and have peace of mind as well as the obvious health benefits. I cannot recommend this process and this centre highly enough

gary W.

Spoke with Fiachra on the phone just as an enquiry but i knew after that call he could help me. Had 5 sessions with him and I must say he made me feel a million dollars walking out after each session. everything he said make complete sense. highly recommended.

Robert B.

I reached out to the Caitríona to help me address feelings of not reaching my potential and imposter syndrome. While I was skeptical, I remained hopeful for change, and I feel I’ve made real breakthroughs in overcoming these issues. The in-person sessions were conducted in a comfortable setting that put me at ease. I would wholeheartedly recommend the Hypnosis and Therapy Centre

Éimer G.

I came to Fiachra with Long Covid! for 5 years I had Chronic fatigue, muscle weakness, brain fog plus other less impactful symptoms. Having had many relapses, I had developed a strong fear of ending up in bed again if I pushed myself to do even low level tasks. Fiachra gave me to tools to deal with this plus to deal with all the other little fears we all have in our daily lives. This coupled with whatever he changed in my subconscious and the excellent, unconditional back up calls, makes me think that this is the best money I spent on my quest for a return to health from Long Covid. If you have chronic fatigue, for any reason I would highly recommend. Thank you Fiachra.

J M.

I went to the to the Hypnosis and Therapy Centre because I was anxious about giving a speech at a wedding The therapist, Caitríona, was warm and welcoming. She spoke with great positivity and certainty. She assured me that the anxiety around public speaking would be addressed and managed. This would give me the freedom to deliver my speech in the way i wanted to. In total i had three consultations with Caitríona. After each session I felt incrementally more empowered and calm. This allowed me to focus on the content and emotions i wanted to relay. Caitríona also gave me a range strategies to employ if I felt my anxiety begin to re-emerge. We practised these together and they were a great source of comfort particularly as i got closer to the date of the wedding. The wedding was a wonderful occasion. During my speech I felt confident and was able to embrace the whole experience. I could not have done this without the support of the Hypnosis and Therapy Centre.

Iwona S.

I really recommend working with Fiachra. Right from the start, his dedication and genuine willingness to help were amazing. He’s incredibly attentive, and I always felt really listened to during our sessions. He helped me see that there are different ways to think, look at things and process the world, which was huge for me—I don't feel so stuck anymore. On top of that, he helped me make progress pretty much straight away.

Orla B.

Went to Hypnosis and Therapy Centre as I was suffering bad with social anxiety and was feeling very low because of it. Had my sessions with Catríona who was lovely and made me feel very comfortable. I will have to be honest and say that after the first session I thought there is no way this is going to work for me,but I was proven wrong. By my third session I felt more positive, more confident and happier in myself. Thanks for that Catríona. It is also comforting to know I could call her in between sessions if I needed a bit of extra support. My husband has even noticed a difference in me. I,m so glad I went and would definitely recommend Hypnosis and Therapy Centre

Niall C.

I went to the Hypnosis and Therapy Centre to work on overcoming my limiting beliefs, and I had the pleasure of working with Fiachra throughout the process. Every session was incredibly valuable. Over the course of a couple of months, I gained a much deeper understanding of myself, how my mind works, and the beliefs that had been holding me back. By the end of my final session, I had far greater mental clarity, was thinking more positively and confidently, and had developed practical tools that I continue to use every day. I now feel genuinely excited about the future. Instead of holding myself back, I have the confidence to move forward and pursue the goals that matter to me. I can't recommend Fiachra and the Hypnosis and Therapy Centre highly enough. The experience has been truly invaluable, and I'm incredibly grateful for everything I learned.

Silvano

I'm doing Therapy with fiachra it's been maybe about One Month and it has been the best decision I've made I'm healing nicely I'm opening up after lots of troma I feel more alive I would recommend the treatment for everyone don't think about it just do it god bless

Aibreann Ni C.

The progress I made with Fiachra in 6 weeks makes the previous 2.5 years I spent in "talk therapy" feel like a complete waste of time. I felt I needed support in my daily life as I was really feeling unhappy but the last thing I wanted to do was go to therapy and open up old wounds, memories and traumas to relive them again in order to process why I feel the way I do... so I decided to try hypnosis. I was shocked to find out that reliving trauma is actually not necessary for effective treatment with hypnosis. This process has been so quick and literally life changing. Dealing with major life events and really struggling to adjust to parenting a disabled, autistic child, Fiachra has worked with me so that I not only enjoy what is required of me every single day, but I find joy and fun in things that would have previously overwhelmed me. I have no idea how he has done this because I thought my life was destined for misery and hardship. Then just to add in an extra little perk, he has managed to cure my sensory issues! I hated the sound of people eating (misophonia) , I felt physically sick... now I don't even register the sound at all. I never realised the impact it was having on me until it no longer had an effect on me at all. Honestly, I am so thrilled that I took the chance and tried something new. Everyone needs to do this! Trust me.

Ronan E.

I highly recommend Fiachra who helped me with anxiety, particularly with flying after Lockdown. He was an absolute professional and the benefit of the sessions extended into all aspects of my life. He was a just a phone call away when needed. Could not recommend him highly enough.

Alanna M.

I reached out to Fiachra because I was having a hard time with managing stress, anxiety, and ongoing mental health difficulties. I had previously attended psychotherapy, which I found beneficial to a certain point. I was unsure of what to expect as I had never engaged in hypnotherapy before. However, the positive outcome of my sessions has succeeded my expectations. I noticed changes occurring that had not happened during other therapeutic processes. Now, I am confident in managing my personal life and stressors. The quality of my thoughts have improved and I feel better able to regulate my emotions, and be present. I enjoyed the therapeutic approach and style. I would recommend the Hypnosis and Therapy Centre. Thank you, Fiachra, for the work that you do.

Aoife F.

I can’t believe how far I’ve come working with Fiachra. I used to think constant worry and anxiety were just something I had to live with, but he helped me find a way out much sooner than I expected. The support has been straightforward and genuinely life-changing. If you're struggling, I can’t recommend him enough.

Aimee W.

AW I got in touch because I was struggling with severe anxiety, which was presenting as physical symptoms (NES). I had a lot of anxiety and nervousness about doing things independently for fear of triggering an episode. Fiachra helped relieve that anxiety, and gave me lots of techniques to feel calm and more in control. I have now regained my confidence and independence, and can finally lead a typical life of a 19 year old! I still have episodes, but I deal with them in a much calmer way, and I don’t dread them happening because I know that I can deal with them. For this reason, I would strongly recommend The Hypnosis and Therapy Centre.

Joshua R.

Very good experience really helped with the problems I had in my life just finished my 3rd session! Thanks so much Caitriona

Barbara H.

After seeing several Counsellors in Canada after the death of my beloved husband Anthony I felt I was still in the same boat and nothing had changed for me. Then a good friend recommended Fiachra when I went back to Ireland for a visit. Fiachra was very professional and helpful and made me feel at ease. I am still feeling much pain but I still remember Fiachra’s insight into helping me move on with my life.

Paul M.

I’ve had an issue with misdirecting my emotions by engaging in negative behaviours ‘ the lads helped re-program my sub-conscious by helping me process past traumas directly linked to my actions.

Susan O G.

I met Fiachra September the 2nd and from that moment on I have never looked back he has helped me so much with my problem and is so generous with his time I would highly recommend Fiachra as it is the best decision I have ever made thankyou hypnosis and therapy centre

Brian P.

This treatment has changed my life This treatment has changed my life. Can’t recommend it enough, Fiachra was excellent and made me feel very comfortable the whole way through

Toni W.

I've recently been doing some work with Sarah Jane to help me with bruxism. What I really loved about the sessions is that Sarah Jane made it simple for me to understand the process and how it all works. I needn't have worried - I found the sessions to be very calming and I've also learned some invaluable techniques that I can use myself.

Robyn N.

I can’t recommend Fiachra highly enough. From our first call he instantly put me at ease, and from just the second session I noticed a huge shift in my perspective. He has a way of guiding you to trust your own instincts and approach things differently, which has been genuinely transformative. What’s really stood with me is how approachable and supportive he is - always keeping in touch and available whenever I needed to chat. A brilliant experience and I’m so grateful for his help. Thank you Fiachra!!

Katie C.

I recently did a series of sessions with Caitríona and could not recommend the Hypnosis & Therapy Centre enough. I had fallen into old patterns in the evening and wanted to break free from the guilty and shameful feelings it was leaving me with. Caitríona helped me to focus my energy elsewhere and to break the habit, all within 3 sessions. The freedom this has given me emotionally cannot be described: it is a lovely and exciting feeling to know I am setting a good example for my family and children. It has also had a domino effect elsewhere, where I have stopped procrastinating on big decisions work-wise and actually followed through with them. I would highly recommend.

eoin O.

Catríona has been fantastic over the three sessions & always been available to answer any texts or phone calls I may have needed throughout the week. Really professional service.

Shona F.

I have had 2 sessions so far and I feel like Fiachra has brought me back to life. He has helped me so much. I did not know much about Hypnosis & therapy so I was a bit sceptical at first but its the best decision iv ever made. Fiachra is so knowledgeable and was always available to contact at anytime. He has changed my outlook on life in so many ways. The whole experience so far has been amazing. Thank you Fiachra

Shauna M.

I found the whole experience fantastic and I noticed a difference from the very first session. Both Fiachra and Catriona were extremely helpful and knowledgeable. They were approachable and kept in constant communication throughout the whole process. I would recommend them to anyone looking to change a certain aspect of their life.